Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
On the product page, it will display whether or not that particular medications requires a prescription. If it does not mentioned anywhere that you need a prescription, then you do not need to submit one.
Yes, because Offshorerx.com ships from different countries, and depending on the medication, the laws in that country do not require you to have a prescription.
Yes, you may purchase only a maximum of a 3 months supply of each of your medications. Provided that you have a valid prescription for that medication. If you physican writes a prescription for more than a 3 months supply, or refills are authorized, then we can fill those refills as they come due.
No, we do not provide this service. If you need a prescription, please see your medical doctor, and if you are unsure about taking a specific medication, we highly recommend talking to a professional.
In this circumstance, we highly advise you to ask your doctor to make sure taking more than 1 medication is safe. Some medications combined can be hazardous. If you are taking a medication (or more than 1), please seek a healthcare provider before purchasing anything from us to ensure your safety.
We currently accept several types of payment on our website: Credit Card (VISA & MasterCard) and Bitcoin.
We ship via Standard AirMail & Express Courier delivery.
Airmail delivery can take anywhere between 10-12 business days. Express International delivery can take 5-9 days.
Depending where you are located, and which product you are ordering, we will ship your medication from one of our worldwide facilities. We ship most of our medications from India.
If you need to swap an item
That's important
Normally airmail gets delivered within 2 weeks of time but due to some random check at customs and public holidays it takes 3 weeks to receive the parcel. In some cases it takes 30 days to receive the shipment and if it has been 30 days or over we issue a refund or reship the order upon request. The reason is customs on both ends and sometimes they heighten alerts in USA and we have no control over that.
If you need to change your shipping address before your order has been shipped, you must submit a ticket to our Shipping department to let them know or alternatively you can email us at contact@hnb-customer.com Be sure to include your order number, name and the new shipping address (no PO Box). If your order has already been shipped, unfortunately, there is nothing we can do. You will not be able to change your address at that point.
You may cancel your order before your order is shipped (within 12 hours). We can not accept order cancellation once the order has been shipped.
Any chargebacks / disputes to credit cards without communicating with us first will be treated as Fraudulent. All details, including original order form, Terms and Conditions, username, IP addresses and access logs bearing members IP addresses and/or e-mail addresses and username will be forwarded to the issuing Credit Card Company (Fraud Division), FBI (Credit Card Fraud Division) and all Credit Reference Agencies which will probably result in a query into members credit card payment habits. Credit Card Fraud is a serious crime and will not be tolerated.
We do not accept any returns on medication, however if you have not received your order, or if you have been short-shipped, we can provide you a refund. You need to contact our Support Team through email or support ticket.
If something goes wrong with the shipment we will resend your package with an extra 10%, free of charge to you. Alternatively, if you do not wish to have that done, we can offer you a full refund. Please submit a ticket (Refund section) if you wish to request one.
If you are having problems inputting data, or you are receiving some error when ‘checking out’ please contact Live Support or submit a ticket (Website section) and let them know the exact issue you are having. There should be no reason why you cannot place an order, but technical issues can arise!
Yes your order will be shipped in an unmarked package.
Please visit Track Order page to see the orders status.
